PilotShorts ("we", "our", "us") offers a subscription-based service for automated YouTube Shorts production. This Refund Policy explains when and how refunds are issued for payments made at pilotshorts.app.
We offer a 7-day refund on new subscriptions. If you are not satisfied with the service within 7 days of your first payment, contact us at support@pilotshorts.app and we will issue a full refund, no questions asked.
After the 7-day window, subscription payments are non-refundable. You may cancel at any time, and your access will continue until the end of the current billing period.
If you are charged for a renewal and wish to cancel, contact us within 48 hours of the renewal charge and we will issue a refund for that renewal, provided you have not used the service during that renewal period.
Refunds will not be issued in the following cases:
To request a refund, email us at:
Email: support@pilotshorts.app
Please include your account email address and the reason for your request. We aim to respond within 2 business days. Approved refunds are processed within 5–10 business days depending on your payment provider.
You may cancel your subscription at any time from the Billing section in your account settings. Cancellation stops future charges; you retain access until the end of the current billing period. Cancellation does not automatically trigger a refund.
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Service after changes constitutes acceptance of the revised policy.
For questions about this policy, contact us at:
Email: support@pilotshorts.app